Terms of service

Terms & Conditions

Welcome to Hive Keys. These Terms & Conditions govern your use of our website and services. By accessing our site or placing an order, you agree to the terms outlined below. Please read them carefully before using our services.

1. About Hive Keys

Hive Keys is a UK-based retailer offering high-quality aftermarket replacement key shells, remote car keys, and related accessories. We serve both individual customers and trade professionals through our online platform.

2. Products & Compatibility

We provide aftermarket replacement products, not original manufacturer parts. It is your responsibility to verify that the product is compatible with your vehicle before placing an order.

Note: We do not accept responsibility for incorrect purchases unless compatibility advice was sought and confirmed by our team prior to ordering.

If you have any doubts, please contact our support team at support@hivekeys.com for assistance.

3. Ordering Process

Once you place an order, you will receive a confirmation email. Orders are typically processed within 1 working day.

We reserve the right to cancel or refuse any order at our discretion. In such cases, a full refund will be issued promptly.

4. Pricing & Payment

All prices are listed in GBP (£) and include VAT, where applicable.
We accept major debit/credit cards, PayPal, and other secure payment methods.
Orders must be paid in full before processing.

5. Shipping & Delivery

We ship via Royal Mail and other trusted courier services. Delivery estimates are provided for guidance and are not guaranteed.

You will receive tracking information once your order has been dispatched.

Please note: We are not liable for delays caused by the courier.

For detailed shipping times and charges, refer to our [Shipping Information] page.

6. Cancellations

If you wish to cancel your order, please contact us immediately at support@hivekeys.com.

Orders not yet dispatched will be cancelled and refunded in full.
Orders involving key cutting or programming services cannot be cancelled or refunded once the process has started.

7. Returns & Refunds

Unused items in their original condition may be returned within 14 days of receipt. Returns must comply with our full [Returns & Refunds Policy].

Customised products (e.g. cut or programmed keys) are non-refundable unless faulty.

8. Warranty

All products are covered by a 30-day warranty against manufacturing defects, unless otherwise specified.

The warranty does not cover:

General wear and tear
Accidental or water damage
Damage caused by misuse or improper installation

9. Limitation of Liability

Hive Keys is not responsible for any damage or loss arising from the incorrect installation, use, or programming of our products.

Programming or cutting should always be performed by a qualified automotive locksmith or technician.

10. Privacy

We are committed to protecting your personal information. Please refer to our [Privacy Policy] for details on how your data is collected, stored, and used.

11. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Updates will be posted on this page, and continued use of our website constitutes your acceptance of the revised terms.