FAQs – Frequently Asked Questions
Q: How do I know which key shell or remote I need?
A: You can check the model number on your existing key or compare the shape, button layout, and blade type with the images on our product page. If you're unsure, feel free to send us a clear photo of your key—we're happy to assist.
Q: How long does delivery take?
A: We aim to dispatch orders within one working day. UK orders typically arrive within 1–3 business days. International delivery times may vary depending on location.
Q: What payment methods do you accept?
A: We accept all major debit and credit cards, PayPal, and Apple Pay for secure and convenient checkout.
Q: Can I return or exchange a key?
A: Yes. If the item is unused and in its original packaging, you may return or exchange it within 14 days of receiving your order. Please contact us to initiate the return process.
Q: Do you offer key cutting or programming?
A: Some of our products include cutting or programming options, which will be stated clearly in the product description. If not included, we recommend visiting a local locksmith or automotive specialist for these services.
Q: Will this key work with my car?
A: Each product page includes details about compatible vehicle models and years. If you're uncertain, we recommend contacting us with a photo of your current key, and we’ll confirm compatibility for you.
Q: I haven’t received my order—what should I do?
A: First, check the tracking information provided in your confirmation email. If your order is delayed or appears lost, contact us and we will investigate promptly.
Q: I need help identifying my key—can I send a photo?
A: Yes, you can. Please send us a clear image of the front and back of your existing key, and we’ll help direct you to the correct replacement.