Privacy policy
Privacy Policy
At Hive Keys, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or make a purchase from us.
We adhere to the UK General Data Protection Regulation (UK GDPR) and all applicable data protection laws to ensure your information is handled responsibly and transparently.
1. Information We Collect
We may collect the following types of information:
Personal Information
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Name
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Email address
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Billing and shipping addresses
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Phone number
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Payment details
Order Information
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Items purchased
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Order and delivery dates
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Payment method
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Delivery preferences
Technical Information
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IP address
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Browser type and version
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Operating system
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Referring URLs
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Time zone
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Device information
Cookies & Tracking Technologies
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Information collected via cookies and similar tools to enhance site performance and your browsing experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To process and fulfil your orders
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To provide customer service, including returns and refunds
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To send transactional emails and order updates
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To personalise your shopping experience
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To improve our website functionality and performance
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To comply with legal and regulatory obligations, such as fraud prevention and tax compliance
3. Data Storage & Retention
Your data is securely stored through our e-commerce platform (Shopify). Any third-party payment processors (such as PayPal, Stripe, or Shopify Payments) adhere to PCI-DSS standards to protect your payment details.
We retain your data only as long as necessary to fulfil the purposes outlined in this policy, or to meet legal, regulatory, or tax requirements.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share your data with trusted third parties, including:
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Payment gateways (e.g., PayPal, Stripe)
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Shipping providers (e.g., Royal Mail, DHL)
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Email marketing platforms, with your consent
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Legal authorities, where required by law
All third parties must process your data in compliance with relevant privacy regulations and only for specified purposes.
5. Your Rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate or incomplete data
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Request deletion of your data ("right to be forgotten")
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Restrict or object to certain types of processing
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Withdraw your consent at any time (where applicable)
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Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, contact us at support@hivekeys.com.
6. Data Security
We are committed to safeguarding your information. Our website uses SSL encryption and follows industry best practices to protect your personal data.
However, no internet transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Cookies
Cookies are used to:
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Enable essential site functions (e.g., cart, checkout)
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Analyse site traffic and visitor behaviour
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Remember your preferences for a better user experience
You can manage or disable cookies through your browser settings. Note that disabling cookies may limit certain website features.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before submitting any personal data.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised effective date. Your continued use of our site indicates your acceptance of any updates.
10. Contact Us
For any questions regarding this Privacy Policy or your personal data, please contact us at:
📧 support@hivekeys.com