Refund policy
Returns & Refunds Policy
At Hive Keys, we’re committed to ensuring your complete satisfaction. If for any reason you’re not happy with your purchase, please review our policy below for information on how to request a return or refund.
1. 30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible:
-
Items must be unused, unprogrammed, uncut, and in their original packaging and condition
-
Items must not be altered, damaged, or marked
-
Proof of purchase (receipt or order confirmation) is required
To initiate a return, please contact our support team at support@hivekeys.com with your order number and reason for the return.
Return Address:
[INSERT RETURN ADDRESS]
Returns sent without prior approval will not be accepted.
2. Non-Returnable Items
We do not accept returns for:
-
Keys that have been cut or programmed
-
Custom or personalised products
-
Items returned after 30 days
-
Items that show signs of use or installation
-
Sale items or gift cards
These items are considered final sale unless they are faulty or damaged upon arrival.
3. Damaged, Faulty, or Incorrect Items
If your order is defective, damaged, or incorrect, please contact us within 48 hours of receiving it. Include:
-
Your order number
-
Clear photos of the issue
We will offer a replacement or full refund and cover return shipping if necessary.
4. Return Shipping
-
Customers are responsible for return shipping costs unless the item is faulty or an error occurred on our part.
-
We recommend using a tracked delivery service to ensure safe return.
-
We are not liable for returns lost in transit.
5. Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
If approved:
-
A refund will be issued to your original payment method
-
Please allow 3–5 business days for the amount to reflect in your account
-
Shipping charges are non-refundable, unless the return is due to our error
If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at support@hivekeys.com.
6. Order Cancellations
-
You may cancel your order before it is dispatched
-
If the order has already shipped, please follow the returns process
-
Orders involving cutting or programming cannot be cancelled once the service has begun
7. EU 14-Day Cooling-Off Period
If your order is being delivered to a country within the European Union, you have the right to cancel or return your order within 14 days without needing to provide a reason.
To qualify, items must be:
-
In the same condition as received
-
Unused, with original tags and packaging
-
Accompanied by proof of purchase
8. Your Statutory Rights
This policy does not affect your rights under UK consumer law.
Contact Us
For any return or refund enquiries, please don’t hesitate to contact us:
📧 support@hivekeys.com