Shipping policy

Shipping Policy

Thank you for choosing Hive Keys. We are committed to delivering your order quickly, securely, and with complete transparency. Please review the details of our shipping policy below.

1. Order Processing Time

We aim to process and dispatch all orders within 1 working day (Monday to Friday, excluding public holidays).

Orders placed after 3:00 PM will be processed the following business day.
Customised or programmed keys may require additional handling time. If any delays occur, we will notify you promptly.

2. Shipping Options & Delivery Times

UK Shipping Options:

Royal Mail 1st Class Signed For: 1–3 business days
Royal Mail Special Delivery (Next Working Day): Available at checkout
Standard Tracked Courier Services: 2–4 business days

International Shipping:

We offer tracked international delivery to select countries. Delivery times vary by destination but typically range from 5 to 10 business days.

Note: International customers are responsible for any applicable customs duties, import taxes, or fees upon delivery.

3. Shipping Costs

Shipping charges are calculated at checkout based on your chosen delivery method and destination.

We strive to offer fair, transparent, and competitive shipping rates.
Free UK shipping may be available on orders above a specific amount (check the homepage or promotional banners for current offers).

4. Tracking Your Order

Once your order is dispatched, you’ll receive a shipping confirmation email with your tracking number. Use this to monitor your parcel’s journey online.

If you do not receive your tracking email, please:

Check your spam/junk folder
Or contact us at support@hivekeys.com

5. Delivery Delays

We work closely with reliable couriers to ensure timely deliveries. However, delivery times are estimated, not guaranteed, and delays can occasionally occur due to:

Courier disruptions
Adverse weather conditions
Peak seasonal demand

We appreciate your understanding in such cases.

6. Lost or Undelivered Items

If your parcel hasn’t arrived within the expected delivery window:

Review your tracking information
Confirm your delivery address
Check with neighbours or your local delivery office

If the package is confirmed as lost or undelivered, we will assist in resolving the issue with the courier. Claims must be submitted within 14 days of the expected delivery date.